Corecom Sicily, refund of 5 thousand euros to a company after a dispute with a telecommunications operator.
#Palermo
The Corecom has granted a Sicilian company a reimbursement of five thousand euros in a legal dispute with a telecommunications operator, thanks to the digital platform conciliaweb, which assists users in their disputes with telecommunications, internet, and pay TV operators. This compensation is in addition to the nearly 150 thousand euros that users have received following their reports and the conciliation and settlement procedures. Since September 2022, there have been 219 requests for settlements, with 20 percent from companies and 72 percent from individuals. Out of these, 96 are related to landline telephony, 63 to mobile telephony, 53 to both landline and mobile, 2 to pay TV, and 5 to telephony and pay TV. There have been 2502 requests for conciliation, with 24 percent from companies and 76 percent from individuals. Out of these, 1408 are related to landline telephony, 615 to mobile telephony, 413 to both landline and mobile, 19 to pay TV, and 47 to telephony and pay TV. The compensations for users in 2023 amount to 31,670 euros for settlements and 111,668 euros for conciliations. The committee of the Corecom Sicily, composed of Luigi Sarullo, Aldo Mantineo, Ugo Piazza, and Salvatore Li Castri, comments on the importance of these numbers, stating that the interactive Conciliaweb platform of Agcom for resolving disputes between users and telecommunications and audiovisual media services operators is increasingly being used by users. They further state that thanks to their conciliators and definers, users are able to definitively resolve the problems they often face. President Andrea Peria Giaconia adds that these data are the result of the new committee’s commitment, which has been working diligently since its establishment in September. They have also conducted a media campaign in December and participated in important events in the area, such as “Una Marina di libri,” which have focused attention on the services offered by the Corecom Sicily to citizens.
Corecom Sicilia, rimborso di 5 mila euro a azienda dopo il contenzioso con un operatore telefonico
Sicilian news
Tutte le Notizie in Italiano
SIGDS