Dina, the Artificial Intelligence Virtual Assistant for users of Asp di Messina

The Provincial Health Company of Messina has introduced a virtual assistant named Dina, who will respond to users’ needs efficiently and quickly through an app and website. Dina is an empathetic avatar that can adapt its responses to the emotions of the user. It can interact through voice or chat and has been designed to be accessible to elderly and disabled individuals. Dina can assist with booking healthcare services, providing information, and helping users navigate through various facilities. The introduction of Dina aims to reduce waiting times and queues while improving the overall user experience.